Our policies

Written in plain language, with no small print. If anything is unclear, call +91 96996 90728 and we will explain it.

Terms of service

CARVANN Tours & Travel acts as a travel planner and agent for hotels, transport operators, airlines, visa authorities and insurance partners.
Prices shown on the website are indicative starting prices per person on twin-sharing basis and are confirmed in writing at the time of booking.
Prices can change with the season, currency rates, government taxes and availability until a booking is confirmed with payment.
Passports, visas, permits and health requirements are the traveller's responsibility. We assist and guide, but cannot guarantee visa approval.

A booking is confirmed only after the advance amount is received and a written confirmation is issued by CARVANN.
Typical advance is 25% of the package value; the balance is due 21 days before departure. Peak-season and flight-inclusive trips may need full payment earlier.
Payments are accepted by UPI, bank transfer or card to CARVANN's official account only. Never pay to a personal account.
Any amount paid directly to a hotel, driver or third party is outside CARVANN's responsibility.

More than 30 days before departure: advance refunded after deducting actual non-refundable costs (hotel, flight, visa fees).
15 to 30 days before departure: 25% of the package value is retained.
7 to 14 days before departure: 50% of the package value is retained.
Less than 7 days before departure or no-show: no refund, as suppliers charge in full.
Airline, visa and insurance fees follow the supplier's own rules and are usually non-refundable.
Refunds are processed to the original payment method within 7 to 21 working days of written confirmation.

We collect only what we need to plan and confirm your travel: name, phone number, email, travel dates and traveller details.
Your details are used to contact you about your enquiry and booking. We do not sell your data to anyone.
Passport and document copies are shared only with the relevant airline, hotel, embassy or insurance partner for your booking.
To have your data updated or deleted, WhatsApp or call +91 96996 90728 and we will action it.

Flight and hotel search results on this website open trusted third-party booking partner sites. Bookings made there are governed by that partner's own terms.
CARVANN may earn a commission from partners. This never increases the price you pay on the partner site.
Travel insurance cover, exclusions and claims are decided by the insurance company as per the policy wording.
Delays or changes caused by weather, roadblocks, strikes, airline schedules or government orders are beyond our control; we will always help you find the best alternative.